Director, Community Operations

On-site

Elysium is pioneering the future of human living through a new category: experiential real estate communities—a holistic, end-to-end living system. Not just “amenities.”
Housing, food, energy, mobility, and a city OS working together so daily life feels lighter, richer, more alive.

Community Operations is where that promise becomes real—every day.

The mission (what you’ll actually do)

You will run the operational heartbeat of the village. The goal is simple: residents feel taken care of without feeling managed.

You will:

Build and lead the day-to-day operating system for the community: service quality, routines, standards, escalation.
Coordinate cross-functionally across facilities, property management, food & beverage, security, and experience programming.
Own resident service workflows: intake, resolution, feedback loops, and continuous improvement.
Establish playbooks for launch and scaling: staffing models, vendor ecosystems, SOPs, and dashboards.
Create a culture of high standards with warmth—precision without stiffness.

Profile we’re looking for (non-negotiables)

10–15+ years running operations in hospitality, resorts, multifamily, campus environments, or high-service communities.
Proven ability to build systems, hire teams, and maintain quality under growth.
Strong “human systems” instincts: understands that culture is operational.
Calm, fast, high-agency leadership—no drama, no excuses.

What you’ll build in your first 90 days

The community ops playbook: SOPs, staffing, vendor map, escalation tiers.
A service quality system: response times, resident satisfaction signals, defect tracking.
A launch-readiness plan that prevents “opening week chaos.”
A weekly operating cadence across every department with a single scoreboard.

How to apply

Submit your resume using the “Apply” button below.Record a 1-minute video (one take, unscripted — without reading; script reading won’t be entertained).

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